Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Park West Gallery has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Park West Gallery

      29469 Northwestern Hwy Southfield, MI 48034-1026

    • Park West Gallery

      160 Greentree Drive Dover, DE 19904

    • Park West Gallery

      160 Greentree Dr. Suite 101 Dover, DE 19904

    • Park West Gallery

      160 Greentree Drive, Suite 101 Dover, DE 19904

    • Park West Gallery

      16000 NW 59th Ave Miami Lakes, FL 33014-7545

    Business ProfileforPark West Gallery

    Art Consultant
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Pattern of Complaint:

    BBB submitted a written request to the company encouraging them to address a pattern of complaints concerning delayed delivery and refund issues. 

     

    BBB will continue to monitor the company's efforts. This aspect of the business profile will be updated as additional information is available. 

    At-a-glance

    Customer Reviews

    2.48/5stars

    Average of 123 Customer Reviews

    Customer Complaints

    114 complaints closed in last 3 years

    44 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Park West Gallery has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Park West Gallery

        29469 Northwestern Hwy Southfield, MI 48034-1026

      • Park West Gallery

        160 Greentree Drive Dover, DE 19904

      • Park West Gallery

        160 Greentree Dr. Suite 101 Dover, DE 19904

      • Park West Gallery

        160 Greentree Drive, Suite 101 Dover, DE 19904

      • Park West Gallery

        16000 NW 59th Ave Miami Lakes, FL 33014-7545

      Headquarters
      29469 Northwestern Hwy, Southfield, MI 48034-1026
      BBB File Opened:
      5/12/1971
      Years in Business:
      53
      Business Started:
      6/1/1970
      Business Started Locally:
      6/1/1970
      Business Incorporated:
      6/1/1970
      Type of Entity:
      Corporation
      Additional Contact Information

      Email Addresses

      Customer Complaints

      114 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/16/2023

      Complaint Type:
      Delivery Issues
      Status:
      Answered
      purchase was made on approximately 11-15-22 artwork -$1000 artwork-$1000 shipping-$600 framing-$400 these are approximate prices art work was delivered by ***** and signed for by a ***** employee (not the resident of the house). the ***** employee forged my signature on all the deliveries. the packages were stolen from the porch before the resident could retrieve them.according to *****, only the sender (PARK WEST) can file a claim on the missing packages i have contacted parkwest (by email) when the deliveries were made to let them know that packages were left at the residence without proper signatures (because i was still working) and i have asked parkwest several times to file a claim with ***** and also have them a different option, which was to give me permission to file a claim on their behalf.Parkwest has refused to do any of the proposed options.Park west checks the tracking number on the packages and they say the delivery was made to the property and they refuse to go any further with the claim.-all the packages that were supposedly delivered needed a "direct signature" from the recipent -all the packages that were supposedly delivered were signed for ILLEGALLY. the driver forged my signature.-the packages that were supposedly delivered were done while I was at work. Nobody else lives at my residence. I am single -i have provided Parkwest with proof that i was working at the time of all deliveries -parkwest is the only one who can initiate the claim not me, and they REFUSE to do so
      Read More

      Customer Reviews

      123 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ira W

      1 star

      03/18/2024

      My wife purchased 6 pieces of art and about $4500 worth of art on the ship. 4 pieces were supposed to be transferred to other frames and shipped to us. Those 4 pieces came unframed and these people claimed there is some code on the receipt that would indicate that they were unframed pieces, of course the code is a 4 character code and not understandable. They now want another $600 to frame the pieces. ****** this company and see what other people have to say.

      Park West Gallery Response

      03/20/2024

      We apologize for any inconvenience that you may have experienced. If you would like to reach out to our ****** Services Manager at **************, she would be happy to discuss your concerns. Thank you.

      Local BBB

      BBB of Detroit & Eastern Michigan

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.